Managed IT Services: Your IT, Our Expertise
by IT Manager, November 2nd, 2024
At Logically Crafted, our Managed IT Services provide comprehensive IT support and infrastructure management for businesses of all sizes. We offer a complete suite of services—from selling Cloud Solution Provider (CSP) licenses to managing your Microsoft licenses and full-scale infrastructure oversight.
Our team is experienced in managing CSP licenses, ensuring you can access and distribute Microsoft cloud products efficiently. We optimize your Microsoft licensing so that your software remains up-to-date while reducing costs and administrative overhead.
Beyond licensing, we handle your entire IT infrastructure—from proactive monitoring and maintenance to troubleshooting and robust security management. With cutting-edge tools and methodologies, we ensure your IT environment is secure, scalable, and perfectly aligned with your business objectives.
"Technology should empower your business, not complicate it."
Our Managed IT Service Plans
To meet the diverse needs of our clients, we offer three comprehensive Managed IT Service plans:
- Basic Plan: Ideal for small businesses, this plan covers essential IT support, basic infrastructure monitoring, and management of your Microsoft licenses along with CSP offerings.
- Standard Plan: Designed for growing companies, the Standard Plan includes proactive support, enhanced security monitoring, and regular system updates alongside full Microsoft license management and CSP support.
- Enterprise Plan: Our most comprehensive offering for large organizations. This plan features 24/7 support, advanced infrastructure management, complete vendor coordination, customized IT strategy, and premium CSP and Microsoft licensing services.
Compare the key features across our plans below:
| Feature | Basic | Standard | Enterprise |
|---|---|---|---|
| Microsoft Licensing Management | Included – basic oversight | Optimized – proactive updates and monitoring | Premium – full lifecycle management and vendor coordination |
| CSP License Sales & Support | Standard setup and renewal support | Enhanced support with regular audits | Comprehensive management including custom solutions |
| Infrastructure Monitoring | Basic 8×5 monitoring | Proactive 24×7 monitoring with alerts | Advanced monitoring with predictive analytics and rapid response |
| Security & Compliance | Standard security patching | Enhanced security with periodic audits | Enterprise-grade security, real-time threat management, and compliance reporting |
| Support Channels | Email and ticketing system | Phone, email, and chat support during business hours | 24/7 dedicated support with a dedicated account manager |
| Customization & IT Strategy | Out-of-the-box solutions | Tailored configuration based on business needs | Fully customized IT roadmap and strategic advisory |